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Help & Guidance
New Support Ticket Schedule a Call Report a Bugphoto_camera Document Everything
Detailed and well-organized documentation is important to ensuring your claim is processed as quickly as possible and not delayed by requests from the insurance carrier.
- Locate and retain any written communication related to the incident.
- Retrieve and categorize receipts of any property affected by the incident.
- Take photographs of any damage or evidence tied to the incident.
warning When to Avoid Initiating a Claim
Like with all forms of insurance, there are occasionally circumstances when a business should avoid filing a claim even if there is insurance coverage in place to cover the event.
- If anticipated damages don't exceed the insurance deductible(s).
- If a maintenance issues contributed to the loss, the claim may be rejected.
- If the expected costs and time of pursuing the claim exceed coverage limits.